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This Privacy Notice ("Notice") outlines how MaxelPay ("MaxelPay," "we," "us," "our") gathers, stores, utilizes, and safeguards information. MaxelPay's services encompass merchant processing services, websites, and additional features, technologies, or functionalities, including customer support ("Services"). This Notice applies to www.maxelpay.com and all other MaxelPay sites and platforms where it appears.
Depending on your jurisdiction, you may have additional disclosure rights. For California residents, please refer to our California Consumer Privacy Act Addendum. For EU residents, please see our EU Privacy Notice.
We process personal information from the following user types:
Visitors to our sites.
Merchants who sign up for our Services.
Shoppers of Merchants (individuals who indirectly interact with MaxelPay when paying a Merchant's invoice during checkout).
Payees (such as employees, contractors, vendors, or exchange customers) who request a cryptocurrency payment ("Payout") from a Merchant.
We collect personal information through your use of our site and services. Personal information is data linked or reasonably linkable to an identified or identifiable individual. The type of information we collect depends on your user category. In addition to the information you provide when interacting with our services, we may also gather data automatically from your devices.
The sections below describe the Personal Information we collect from different user types and the purposes for collecting such information:
Visitors to our sites.
Merchants.
Shoppers of Merchants.
Additional Collection.
We may collect data about your activities on our sites through first and third-party cookies, clear GIFs, web beacons, and other identifiers or technologies, including evolving similar technologies. Collectively, we refer to these as cookies.
We may allow third parties to use cookies on our sites. The information collected through cookies may be utilized by us, our representatives, or third parties, in line with their respective privacy policies. This information may be used on our websites or other websites or services, including those not operated by us. Other parties may collect personal data about a consumer's online activities over time and across different websites when using our sites or services.
For more information about our cookie use, please see our Cookie Policy.
We use the personal information we collect to operate our business, provide our services, comply with legal requirements, and offer you a smooth, efficient, and customized experience. Specifically, we may use your information to:
Provide our services (including customer support).
Process transactions, send transaction notifications, resolve disputes, collect fees, and troubleshoot issues.
Communicate with you about our services and business, inform you about account or site usage matters, respond to questions or requests, and manage complaints.
Comply with relevant laws and regulations.
Assert and uphold legal rights.
Monitor and disclose compliance matters.
Tailor, assess, and enhance our business, services, website, and applications, including creating new products and services.
Manage communications, determine the effectiveness of sales, marketing, and advertising; analyze and enhance products, services, sites, and apps; and ensure network and information systems security.
Perform data analysis, accounting, auditing, invoicing, reconciliation, and collection activities, and improve and maintain customer service quality.
We deliver targeted marketing, service updates, and promotional offers based on your communication preferences and measure their effectiveness. We seek your consent to use email marketing unless required by law. You can unsubscribe via the link in our newsletter or by contacting support@maxelpay.com.
Conduct risk management activities to ensure information accuracy and implement measures to identify, prevent, and protect against fraud, other illegal activities, claims, and liabilities. Additionally, enforce our contractual terms effectively.
We prioritize the safety of your personal information and employ a range of administrative, technical, and physical safeguards to protect it. Our internal policies and procedures are crafted to ensure robust data security. However, it is important to recognize that no security system or method of data transmission over the internet can be completely infallible. Although we use commercially reasonable measures to safeguard your data, we cannot guarantee its absolute security. We retain personal information as required or permitted by law, such as maintaining identification details for at least five years after an account is closed or becomes inactive.
If you wish to stop receiving our marketing communications, you can unsubscribe by clicking the link provided at the bottom of our emails or by reaching out to us at support@maxelpay.com. Please be aware that you may still receive other communications from us as allowed or required by law.
In accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act of 2020, we are providing this Notice specifically for California residents. This notice outlines our policies on the collection, use, disclosure, sale, sharing, and retention of personal information. It also details the rights of California residents in accordance with applicable laws.
It addresses how we manage personal information that can identify, relate to, describe, or be linked to an individual or household. Information publicly available, aggregated, or legally obtained and of public concern is not included. For California residents, this Notice precedes any conflicting information in our MaxelPay Privacy Notice.
In compliance with California law, we collect the following types of personal information from residents of California:
Personal Identifiers: This includes details such as your name, aliases, postal address, online identifiers, IP address, email address, account names, social security number, driver's license number, passport number, and similar identifiers.
California Customer Records Information: This encompasses information such as your name, social security number, address, telephone number, passport number, driver's license or state ID card number, as well as financial data including bank account numbers, credit card numbers, and debit card numbers.
Commercial Information: Encompasses records of products or services purchased, obtained, or considered, as well as other purchasing or consumption histories and tendencies observed on our site.
Internet or Network Activity: Includes browsing history, search history, and information about your interactions with our website, applications, or advertisements.
Professional or Employment-Related Information: Pertains to details related to your professional or employment history.
Inferences: Involves insights drawn from other Personal Information to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behaviours, attitudes, intelligence, abilities, and aptitudes.
We gather personal information from various sources, including:
Direct Interactions: Information you provide through both online and offline interactions with us or our service providers.
Transactions with Other Entities: Data from transactions you have with other entities.
Authorized Representatives: Information from individuals or entities who interact with us on your behalf.
Devices and Online Access: Data collected from the devices you use to access our websites, mobile applications, and online services.
Verification and Fraud Prevention: Information obtained through identity verification and fraud prevention services.
Marketing and Analytics Partners: Data sourced from marketing and analytics providers.
Public Records: Information from public databases.
Social Media: Data collected from social media platforms.
Additional Sources: Any other sources aligned with this section.
For more details, please refer to the "Why We Collect Personal Information" section of our Privacy Notice.
In addition to the uses outlined in our Privacy Policy, we utilize the Personal Information collected from California residents for the following purposes:
Performing audits and generating reports related to transactions and interactions, including those conducted online.
Detecting and defending against security threats, as well as addressing any malicious, deceptive, fraudulent, or illegal activities, and pursuing appropriate actions.
Debugging and resolving issues within our systems.
Temporary and contextual usage, such as customizing advertisements or website content.
Providing services either directly or on behalf of third parties, including managing or servicing accounts, delivering customer support, completing transactions, verifying identity, processing payments, and other related services.
Conducting internal research to innovate and showcase our technology.
Ensuring and enhancing the quality and safety of the services or devices we own or control.
We may also use the information collected for additional operational purposes, as specified in other notices provided to you, or for purposes that align with the context in which the information was initially gathered.
Under the California Consumer Privacy Act (CCPA), the term "sale" refers to the exchange of personal information for monetary or other valuable considerations. Although we do not "sell" Personal Information in the traditional sense, our online practices may involve activities that could be considered as such under California legislation.
We keep your personal information only for as long as necessary to achieve the purposes for which it was collected, such as delivering the requested services and meeting legal, accounting, contractual, or reporting obligations.
If you are a resident of California, you have specific rights concerning your personal information. You can exercise these rights without charge, except where allowed by law.
Our website and services are not intended for individuals under 13 years old. We do not intentionally gather, use, or disclose personal information from children under this age.
We are dedicated to making sure this Privacy Policy is accessible to individuals with disabilities. If you need this Privacy Policy in a different format, please get in touch with us as provided below.
We may update this Privacy Policy by posting a revised version on our website. Changes will take effect upon posting. You are responsible for reviewing this policy periodically.
For questions or concerns regarding our privacy practices or policies, please get in touch with us at support@maxelpay.com.